1. When you are angry say nothing
If we speak in anger we will definitely aggravate and quite likely hurt the feelings of others. If we speak in anger we will find that people respond in kind, creating a spiral of negative anger. If we can remain outwardly silent it gives time for the emotion of anger to leave us.
2. Be indifferent to those who seek to make us angry.
Some people may unfortunately take a malicious pleasure in trying to make you made. However, if we can feel indifferent to them and their words; if we feel it is beyond our dignity to even acknowledge them, then their words and actions will have no effect. Also, if we do not respond in any way to their provocation, they will lose interest and not bother us in the future.
